Privacy Notice

I. Responsible for the protection of your personal data

KLEIN HOME SOLAR-HEAT-INTEGRATIONS S.A DE C.V., with address at Calle Esteban de Antuñano num.1479 int. 12, Col. Luz Obrera C.P. 72110 Puebla, is responsible for the processing of your personal data in terms of what is established by article 3, section XIV of the Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP).

II. Purpose of processing and personal data collected

The general personal data of prospects and clients collected personally (in our offices) and directly (via telephone or email, web forms, social networks and mobile applications, will be used for the following essential purposes:

  1. Registration in our database;

  2. Integrate the client's file;

  3. Contact to follow up on your quote requests to provide information about our accessories and services;

  4. Provide information about our new products.

  5. Provide customer service, reception and follow-up of complaints;

  6. Attention to complaints presented by the client to the Federal Consumer Prosecutor's Office (PROFECO), generate a physical and electronic file of the same, maintain control databases on the complaints received. The complainant's information (general data, as well as information on their equipment and accessories) and the file will be shared with a legal firm for legal attention to the procedure.;

  7. Sending satisfaction surveys;

  8. Conduct market research;

  9. Generate reports and dissociated statistics that allow us to generate business strategies to improve our products and customer service; Maintain the legal relationship that exists between you and KLEIN HOME SOLAR-HEAT-INTEGRATIONS S.A DE C.V.

  10. Audits; and

  11. Update of your personal data.

a) Use of images. In order to document and communicate information about the activities and facilities carried out by the company, Generate reports and dissociated statistics that allow us to generate business strategies to improve our products and customer service services; Maintain the legal relationship that exists between you and KLEIN HOME SOLAR-HEAT-INTEGRATIONS S.A DE C.V., you may use, print, reproduce and publish the image(s) (photographs and/or videos) of those people who purchase our products , provide spaces for showrooms and require installations of our products as well as images published by our clients with references to our brand and products in which identifiable people appear (depending on the bases and requirements of the call), newsletters, photographic memories and publications, in all their manifestations, their interpretations or executions, their editions, their broadcasts, their phonograms or videograms for exclusively informative and journalistic purposes in terms of article 87 of the Law Federal Copyright Law. In the event that clients or prospects publish photographs with images that include people who can be identified, they guarantee that they have the authorization of said people to publish the image or photograph.


We may also republish within the same Social Networks the images that visitors or followers publish on our profile, in order to share the experiences of our followers. KLEIN HOME SOLAR-HEAT-INTEGRATIONS S.A DE C.V. will not reveal, use, or commercially exploit the images or photographs published by users in their personal accounts (or their “Profile”) within the Social Networks, or those images shared or published by the participants of our contests, events or activities. . In the event that any of these images are suitable for use for advertising purposes, we will contact you to request your express consent in terms of article 87 of the Federal Copyright Law.

b) Website. The information that our visitors voluntarily publish on the Wall or that they send via “Inbox” or “DM” (direct messages) within the Official Social Networks and website at KLEIN HOME SOLAR-HEAT-INTEGRATIONS S.A DE C.V., is located subject to the terms and conditions determined by the service provider of the social network in question. In the case of prospects or clients who contact us through this means, the general personal data that they provide will be used to: maintain contact with you; answer your questions, suggestions and requests; provide you with information, track and channel your requests; integrate your information into systems or databases. Your information may also be used to send advertising, promotions, discounts, invitations to events, and information from our authorized Distributors. When visitors or followers of the Official Social Networks on KLEIN HOME SOLAR-HEAT-INTEGRATIONS S.A DE C.V. participate in one of our contests, we may request that you provide us with general personal data to: deliver prizes; have evidence or support about the activities carried out, compliance with the rules of our contests and the delivery of prizes, as well as for audits.

c) Non-essential purposes. We inform you that your general personal data will be used for the following secondary purposes: commercial prospecting; sending advertising, promotions or discounts from KLEIN HOME SOLAR-HEAT-INTEGRATIONS S.A DE C.V and/or our commercial partners, newsletters, invitations to events, information on financing, technical campaigns for your property, quotes, congratulations and calls for review. If you do not wish to receive this type of communications, you may at any time request to be removed from our distribution lists by sending a request to info@theredsquare.com or by telephone: 2222848494

III.Consent for the processing of sensitive personal, financial and property data.

In compliance with the provisions of articles 8, 9 and 16 of the LFPDPPP, KLEIN HOME SOLAR-HEAT-INTEGRATIONS S.A DE C.V. informs you that to carry out the purposes described in section II of this Notice, we do not collect or process sensitive personal, financial and patrimonial data. If they are provided, their written consent is required through this privacy notice.

IV. Information transfers 

There will be no transfer of data, except in the exceptions provided for by article 37 of the LFPDPPP, unless these are requested, if applicable, their written consent is required through this privacy notice.

V. Rights of Access, Rectification, Cancellation, Opposition and revocation of consent (ARCO RIGHTS)

In accordance with the provisions of the Federal Law on Protection of Personal Data Held by Private Parties, you may request KLEIN HOME SOLAR-HEAT-INTEGRATIONS S.A DE C.V. for access, rectification, cancellation (if this is legally appropriate). )or oppose the use of the personal data that has been provided, as well as revoke your consent, for which you must follow the procedure detailed below:

Send an email to the address info@theredsquare.com, indicating the following: your full name, the relationship you have or have had with KLEIN HOME SOLAR-HEAT-INTEGRATIONS S.A DE C.V. (if applicable, indicating that it is or was a prospect or client), the data with respect to which you request access, rectification, cancellation or opposition, or those with respect to which you wish to revoke your consent, attaching a copy of official identification with the in order to prove your identity or the personality with which you make the request. You must also attach those documents that are relevant to the application in question. For rectification requests, it is necessary for the owner to indicate precisely what modification must be made, attaching the documentation that justifies the origin of their request.


1. Once your request is received, an Acknowledgment of Receipt will be sent to you with the corresponding receipt date. In the event that your request does not comply with the legal requirements, within five business days following its receipt you will be required to correct your request within a period of ten days, otherwise it will be considered not submitted.

2. If your request has been sent on a non-business day, it will be received on the business day following the one you sent it.

3. Your request will be answered via email within a period of twenty business days from the date of acknowledgment of receipt. This period may be extended for twenty additional days when there are causes that justify it. This situation will be notified to the owner in accordance with the provisions of article 97 of the LFPDPPP Regulations.

4. In the event that your request is appropriate in accordance with the LFPDPPP and other current regulations, access will be granted, your data will be rectified or canceled, your right to opposition will be effective or consent will be considered revoked, within the fifteen days following the date on which your request is responded to. This period may be extended for an additional fifteen days when there are causes that justify it. This situation will be notified to the owner in accordance with the provisions of article 97 of the RLFPDPPP.


In all cases in which your request is appropriate, in terms of what is indicated in articles 32, 33, 34 and 35 of the LFPDPPP, the delivery of personal data will be free of charge through the email address that the owner of the data indicated for these purposes, in the event that you require the information to be delivered in a different way, you must only cover the justified shipping costs and/or the cost of reproduction in copies or other formats that are generated.

VII. Privacy Office Contact

If you have any questions about the content, interpretation or scope of our privacy notice, policies, handling of your personal information and how to express your privacy preferences, you can contact us via email at info@theredsquare.com.

VIII. To whom can you submit your complaints and complaints regarding the improper processing of your personal data?

Contact us

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If you consider that your right to protection of personal data has been harmed by any conduct or omission of our employees, or by our actions or responses, presume that in the processing of your personal data there is some violation of the provisions provided for in the Federal Law of Protection of Personal Data Held by Private Parties, you may file the corresponding complaint or report with the National Institute of Transparency, Access to Information and Protection of Personal Data (INAI), for more information visit: www.inai.org.mx .

Blvrd. Esteban de Antuñano 1479/A, Luz Obrera, 72110 Puebla, Puebla, México

+52 2222848494
info@theredsquare.net

IX. Changes to the Privacy Notice

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This Privacy Notice will be valid as of the last update date and may be modified by the person responsible in terms of the applicable regulations. Any change will be communicated to the email address provided by you.

Last updated: November 12, 2021.