FAQ’s

  • THE RED SQUARE infrared heaters are made from carbon crystal elements with thermal insulation included. They work by converting electricity to emit natural invisible radiant light rays that heat the surrounding mass in the area. THE RED SQUARE heaters average between 80 and 100 degrees Celsius and gently heat physical objects such as the building itself, furniture and people, unlike conventional heating which only heats the air which can then escape when a door or window is opened.

    Radiant heat also evenly heats the area with the temperature difference between the bottom and top of the area being only 1 or 2°C different compared to conventional heating where the warm air rises to the top creating a temperature difference of up to 6°C from bottom to top of the heated area. This is very inefficient meaning radiators have to work harder than our heaters to maintain the set temperature in the heated area.

  • The heaters are very easy to install and only require an electrical source and a suitable place on the wall or ceiling to place them. Compared to other heating technologies i.e. gas boiler systems, heat pumps, storage heaters, underfloor heating etc., our heaters are easier and quicker to install. Saving you time and money on installation, whilst creating little disruption.

    Note: We recommend that the equipment be installed by a professional electrician or by the company's team.

  • Yes, you can, however, we recommend that you use a professional electrician to install the heaters so that they operate at their optimal performance and to qualify for our warranty.

  • Independently tested and verified by the EU energy committee as the most efficient and best performing infrared heating heaters in the industry, and confirmed with the A+ ERP Ecodesign certification awarded, complete with real consumption information for each of our heaters, showing just how efficient our heaters can be. No other competitor has this level of commitment and detail to their heaters. Therefore, they cannot prove how efficient their heaters are, whereas we can.

    We also hold the prestigious “Rheinland” certificate from the German research establishment TÜV. This verifies the quality standard achieved throughout the entire manufacturing process in the factory, as well as the health and safety standard of the final product and compatibility with current global standards for human health and electrical appliances.

    We are the only ones in the market that have this level of rigorous quality, health and safety compliance, as other brands may have a very simple TÜV “SUD” compliance, but TÜV “Rheinland” is a much higher and more in-depth quality, health and safety inspection, where physical representation and testing is done at factory level throughout the manufacturing process as well as on the final product. Additionally we have RoHS, CE Safety and REACH Compliance.

  • THE RED SQUARE infrared heaters are completely safe.

    Just like the sun, THE RED SQUARE infrared heating is 100% natural for our body and well-being. The human body itself accepts and emits heat through infrared waves, making it more natural and beneficial than conventional convection heaters.

    Far infrared heating gently penetrates the air and warms the dough, providing a more pleasant warm sensation, like the sun, but without the harmful rays that the sun also emits.

  • Heaters should not be obstructed by anything and for best placement, they should be centrally located high on the wall or better yet on the ceiling for maximum performance and efficiency. They can then provide maximum heat coverage by radiating heat in all directions.

  • Yes, of course. If you have an artist in the family or want to match the colour of the wall paint, then there is no problem with painting on white aluminium panel heaters.

    However, we only recommend using water-based paint and emulsion, as oil-based paint will discolour over time.

  • Our range of glass and mirror panels can be used anywhere in bathrooms as they are IP65 rated, waterproof and therefore safe to use in this environment. Unlike our competitors who are only IP44, they are limited to specific zones within the bathroom.

  • Touching any type of heater will result in a risk of injury. However, due to the way infrared heating works, on first touch you will feel hot, but you are unlikely to burn yourself unless you prolong your touch. The surface temperature of our heaters is between 80-100 degrees Celsius.

    Another benefit of optimal placement of our heaters high on the wall or ceiling is that it is out of reach of children and the elderly compared to conventional radiators, which are low and easily accessible.

    All THE RED SQUARE products are certified to national health and safety standards.

  • With our T13 and T19 programmable smart units, you can easily set the time and temperature for each zone within the building. Potentially build a system that can individually control the temperature of each area/room. Providing a more energy efficient and cost effective system overall.

  • Another great benefit to you from THE RED SQUARE heaters is that there are no maintenance or servicing requirements. As long as they have been installed correctly by a professional electrician, all that is required is to keep them clear and clean with a dry cloth.

    This also saves the annual maintenance cost found with typical gas boiler systems.

  • We are the industry leaders with the best performing, most efficient and best designed radiant heaters available. We have built a reputation for quality, reliability and innovation, which prevails in our extensive range of heaters covering the widest range of applications.

    All of our heaters have been independently tested by TUV Rheinland and the EU Energy Committee to the highest standards of quality, performance and health and safety. Proven by the A+ ERP ratings amongst other certifications our products carry, which no other manufacturer can provide.

    By choosing THE RED SQUARE, you will be assured of choosing the best infrared heaters on the market, backed up with the best accreditation and certification that passes any building regulations and will potentially raise any building's EPC rating to a much higher level.

  • Please do not sign for delivery if you suspect damage to the box or heater. Contact Customer Service from the place where you made your purchase immediately, quoting your order details.

  • Our equipment has the potential to save up to 60% in cost savings compared to traditional heating systems. This is due to the different way it is heated compared to traditional heating systems. By heating the structure of the building rather than the air, far infrared heating can achieve much higher levels of efficiency than conventional heating systems and therein lies the secret to energy and cost savings.

    All of the electrical energy used by infrared systems is converted into heat. Through individual room or zone control, the equipment offers homeowners unparalleled levels of control over the temperature and energy use of their property.